ServiceNow Cloud Solutions

We are a leading ServiceNow Partner in Canada, providing full implementation, application development and support services for the ServiceNow platform.

New to ServiceNow? Wirefire will guide you on your journey with the world’s leading Enterprise Service Management platform – ServiceNow. We ease and speed your path through the weeds of evaluating the ServiceNow landscape by demystifying the options and developing a clear roadmap that works for you, ensuring your digital transformation is successful.

If you have already made the choice to implement ServiceNow, Wirefire can provide you with real-world project experience to ensure a successful, pain-free and on time outcome.

We understand what businesses need to get up and running swiftly with ServiceNow. From ITSM, ITOM, PPM, HR, to custom apps or integrations, we bring extensive experience to each ServiceNow project, accelerating the process and lowering your risk.

Envision ServiceNow Roadmaps

Creating a multi-year business case and roadmap for ServiceNow is a critical step. It ensures everyone in your organization is on the same page and understands the cadence of the transformation that ServiceNow provides. With a ServiceNow Roadmap, executives will understand the business wins that will be achieved, and business support teams will understand how the platform is being used and supported.

IT Service Management

IT Service Management (ITSM) is about aligning IT with the business – improving processes, automation and efficiencies to drive down the cost of service. ITSM provides insight into how your organization performs operationally.

The beauty of ServiceNow is that it goes beyond traditional ITSM – it is the business of Service Management across your organization. The platform provides a powerful engine that can transform every aspect of how work gets done and managed – rethinking core workflows and processes across the business life cycle.

Our goal at Wirefire is to modernize and transform your Service Management by making ServiceNow sing and dance for you. For example:

Incident and Problem Management
Through effective automation you have the ability to accelerate incident response and resolution.

Change Management
Shift change management from a roadblock to an enablement process with easy to understand controls that are visible by IT and the business owners.

IT Operations Management

ITOM is a sweet spot in ServiceNow that many organizations don’t fully appreciate. From Service Mapping to Orchestration, ITOM is where your ServiceNow environment can really come to life.

We work with organizations to envision a strategy for IT Operations built on ITOM. Our approach makes use of ServiceNow best practices coupled with Wirefire’s unparalleled experience in implementing, integrating and supporting ServiceNow.

An industry leading expert with secure networks and cloud integrations, we bring our technical knowledge to the table in each ITOM implementation.

Event Management
Get real-time awareness of the state and health of business services and infrastructure, including integration with leading third-party event monitoring tools like Solarwinds and PaloAlto Panorama.

Service Mapping
Get a top-down view of your business services and dependencies to allow for a quicker response to service management requests.

Accelerate the discovery approach and ensure that it maintains an accurate picture of your environment.

Cloud Management
Manage all your third-party cloud resources seamlessly in one place.

Project Portfolio Management (PPM)

PPM can transform your organization. It helps you achieve business goals and strategies through effectively executing projects. PPM is a robust environment that brings governance, people and process together in a common platform, enhancing the capability maturation of your PMO.

Wirefire has significant expertise and experience in portfolio and project management from IT to business projects. We have implemented and customized ServiceNow PPM to support a number of unique business requirements.

IT Asset Management (ITAM)

Proper accounting of your IT assets (and beyond) is critical to the operations of your organization. It is more than bean counting assets – it is understanding where they are, who is using them, and how they are being used. Most companies either have a multitude of systems and processes to manage their assets, or they don’t do it at all.

ServiceNow provides a single platform to ease the management of your assets through their lifecycle, with integrations between the CMDB, ITSM Asset, ITOM Discovery, and Software Asset Management modules.

From onboarding to offboarding, Wirefire can help you determine the best approach for getting your assets under control and understood.

Customer Service Management

By improving customer engagement and streamlining workflows and processes, Customer Service Management is a big uplift to your standard ITSM implementations. It empowers your support organizations with the knowledge and information they need to quickly address a customer’s issues.

At Wirefire, we will help design and configure ServiceNow CSM with your ITSM workflows to improve routing of inquiries, root-cause analysis, collaboration, and self-service capabilities for customers.

Custom Application Development

Despite the multitude of applications and modules available in ServiceNow, there are times when you need custom development.

Wirefire’s developers provide design-to-build services for your specific needs. We are experts at development, including Global or Scope application workflows.

We will carefully take you through our WireD development methodology, ensuring your new application is quickly delivered, rock solid, and minimizes pain when you upgrade the NOW platform.

NOW Platform Upgrades

Wirefire has significant experience planning platform upgrades to a current ServiceNow release. Depending on the level of customization and configuration you have implemented in your environment, it is not always an easy exercise.

We will provide an upgrade path to minimize system downtime and user disruptions.